NSISituation
Decisions stall between the report and the work.
Most operations already have the signal. Calls, quotes, jobs and invoices say what is happening. What goes missing is the decision, the owner and the proof that it got done.
- Sectors
- HVAC · Plumbing · Roofing · Landscaping
- Command chain
- Signal → Score → Owner
- Escalation path
- Owner → Lead → Principal
- Close
- EVR, verified or escalated
Elements
What this part of the loop holds.
Signal
The data is already there
Schedules, quotes, invoices and field notes already describe the day. Nothing new has to be logged.
Gap
The decision has no home
A report shows the problem and then waits. Nobody is named and no time is set.
Drift
Open items age quietly
An unowned decision does not fail loudly. It drifts until a customer or a crew feels it.
Proof
Done is never checked
Work gets marked finished without anyone comparing the result to what was expected.
Order of work
How it runs, in order.
- 01
Observe
Read what the operation emits
List the signals the business already produces and where each one lives.
- 02
Locate
Find where decisions stall
Mark the points where a signal should have become an owned decision and did not.
- 03
Report
Write the situation down
One plain page that says what is open, how long it has waited and who should own it.
Next order
Put one live decision on the record.
A first reading scores the decisions in front of you, names an owner and a due time for each, and closes every one with an EVR.