NSINorth Star Vision
Interaction evidence
Preserve the event before interpreting it. A contact is not a confirmed outcome.
Record your evidence
Permissioned history
Rules for the record
- 01
Record what happened, the event time, channel and original source reference. Keep duplicates identifiable.
- 02
Separate directly observed events from inferred intent. A missed call does not prove a lost sale.
- 03
Record consent or lawful basis, required disclosures, access restrictions and the retention rule before sharing.
- 04
Retain only necessary information. Do not copy personal contact details into a public case study.
Public evidence library
Organisation-approved cases, with accountable owners, evidence and outcomes.
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Your real case records
No customer case study is published without evidence and permission. Your saved decisions and outcomes remain private to your account.