Signal
No heat and no cool calls after hours
A call that lands at night needs an owner by morning, not whenever someone checks the voicemail.
Trades · HVAC
Decision intelligence for HVAC.
In HVAC the hard part is rarely the repair. It is the decisions around it: which call goes first in a cold snap, who owns the replacement quote, and whether the maintenance visit actually happened.
Where decisions slip
Score
Emergency versus scheduled work on peak days
A clear rule for what jumps the line keeps the board from being run by whoever calls twice.
Assign
Replacement quotes after a repair
When a tech flags an aging system, one person owns the quote and the follow-up date.
Verify
Maintenance agreement visits
A visit counts when it is confirmed done, not when it is marked on a calendar.
North Star Vision reads the signals your shop already produces, scores each open decision, gives it one owner and a due date, and checks that the work actually happened. You keep the systems you run today.